Store Policies

Return Policy

Return Period:

We accept returns within 14 days of your receipt of your merchandise.

Conditions for Returns:

The T-shirt must be in its original, unworn condition with all tags attached.
Please include the original packaging with your return.
Reasonable Returns Accepted: We understand that sometimes a garment may not meet your expectations. If you're not satisfied with your purchase, we accept reasonable returns.

Restocking Fee:

A restocking fee of 15% will be applied to cover the processing costs associated with returns.

Returns Cost:

The cost of returning the item is the responsibility of you, our valued customer, unless the return is due to a mistake on our part or a defective product

How to Initiate a Return:

Contact our customer service team within the 14-day period to initiate the return process via email at genxreverb@gmail.com. We’ll get back to you quickly and get your return started.

Refund or Exchange:

You can choose either a refund to your original payment method or an exchange for another item.

Flexible Handling:

Our return process is designed to be flexible. Each return will be assessed individually, and we strive to provide fair and consistent resolutions.

Privacy & Safety

Here at Gen X Reverb, your privacy matters to us. When you place an order with us, we collect essential information like your name, address, email address, and phone number. Rest assured, we will only use this information to process and deliver your order efficiently. Your details will be treated with the utmost care and will never be shared with third parties for marketing purposes. Additionally, we believe in transparent communication. If you're excited about staying updated on our future products and sales, you can choose to sign up for our emails. Your choice, your control. Moreover, if you've shown interest by adding items to your cart but didn't complete the purchase, we might send you an abandoned cart email to help you easily pick up where you left off. Thank you for trusting us with your information!

Payment Methods

At Gen X Reverb, we currently accept the following payment methods:

Credit/Debit Cards
- We welcome payments via major credit and debit cards
PayPal
- For added flexibility, we provide PayPal as a secure and swift payment method. Easily connect your account for a seamless checkout process.
- Additionally, you can choose 'Pay Later' with PayPal and get approved for easy financing.
Afterpay
- Shop now and pay later with Afterpay! Enjoy the flexibility of splitting your purchase into easy, interest-free payments. Make your shopping experience even more convenient.

Have a preferred method not listed? Feel free to reach out, and we'll do our best to accommodate you.

Your satisfaction is our priority, and we strive to provide multiple payment options for your convenience.

eGiftCar Policy

eGift Card Policy

At Gen X Reverb, we believe in providing our customers with flexibility and convenience when it comes to purchasing and using gift cards. Our gift cards never expire, ensuring that recipients have the freedom to redeem them at their leisure without the pressure of a deadline. Whatever special occasion you're gifting for, our gift cards make the perfect present for friends, family, or colleagues who love retro nostalgic merch!

Here's a summary of our gift card policy:

No Expiry Date: Our gift cards have no expiration date, allowing recipients to use them whenever they please.
Flexible Redemption: Gift cards can be redeemed for any merchandise available on our website or at select events.
Easy to Use: To redeem a gift card, simply enter the unique code provided on the card during the checkout process online or present it at the time of purchase in-store.
No Additional Fees: There are no additional fees associated with our gift cards. The full value of the card can be used towards merchandise purchases.
Non-Refundable: Gift cards are non-refundable and cannot be exchanged for cash.
Lost or Stolen Cards: We are not responsible for lost or stolen gift cards. Treat them like cash and store them securely.
Balance Inquiries: Customers can check their gift card balance by contacting our customer service team.

At Gen X Reverb, we're committed to providing a seamless and enjoyable shopping experience for all our customers, including those who receive our gift cards. If you have any questions or need assistance, feel free to reach out to our customer support team for assistance.

Wholesale Inquiries

At Gen X Reverb, our priority is offering you premium apparel that matches your style and comfort. Currently, we're focused on delivering exceptional T-shirts directly to you, ensuring the best experience possible. While our products are not available for wholesale at the moment, we deeply appreciate the interest shown by potential partners.